THAVORN HOTELS AND RESORTS SHARE THEIR EXPERIENCE AND ENDORSE UP2.
The Thavorn Beach Village Resort cares about hospitality. Its owners have a deep understanding of the industry and a belief in offering memorable experiences to their guests. Being the first client using UP2 in Thailand, they (and their group) have seen a very significant uplift in their revenues and ancillary sales.
“Having identified an opportunity in increasing guest satisfaction through ancillary sales, we searched for a solution that would help us improve our guest communication processes, as well as upgrade the quality of our service by offering more, and more relevant items to them. When we saw UP2, we knew we had a great solution.”
“UP2 has brought upselling to a completely new level for Thavorn”
“Our smooth collaboration with the Upgrade2 team has brought upselling to a completely new level for us. Daily, we reach direct and OTA guests with unprecedented consistency and precision, and give them messages that are 100% personalised and specific to their stay.
“The amazing thing is, the messages are so relevant, guests appreciate receiving them!“
“Most months we have over 90% open-to-shop rates, and notable sales resulting from that. In addition, guests arrive more relaxed, better organised, knowing we have listened to their needs, and get to experience more of what we, and our destinations have to offer.
Indeed, ancillary revenues have seen very positive uplifts, but most importantly, our guests are happy with what we are doing. I am impressed with UP2, and I recommend them!”
Noppadon Prommuang
VP Sales & Marketing
Thavorn Resorts Thailand
The following screen captures come directly from Thavorn Beach Hotel’s screen in the UP2 back office, and they report on the month of June 2023. In that month, almost 70% of every e-mail we sent was opened at least one time.
Almost 70% of every message sent through UP2 is opened by guests
The graph below measures how many of the people who opened the emails went on to our shopping cart, and browsed to see if there was something they wanted to buy. NOTE THE 98.1% RATIO. These are extremely positive numbers in any industry.
The list, (above right) shows the five most popular ancillary items sold in this period.
To find out more about how Upgrade2 can help your hotel increase its revenues, simply click on the Contact Us link here or tap on the green speech bubble at the bottom right of your screen.