Welcome to up2. have a good read below, to understand why we think we can be useful partners for your hotel.
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What PROBLEMS ARE WE SOLVING?
At upgrade2 we have developed a few solutions that are designed to enable hoteliers to work better with their guests. Some of the problems that we solve, can be found here:
Usually, when a a reservation happens and until the guest arrives at the hotel, communicating with bookers are time consuming and difficult to manage.
When a customer books your hotel from an OTA, it becomes more difficult to get in touch with them, and offer them the option to buy the goodies that are available, and which you know will help them enjoy their stay more.
Delivering personalised content to each booker is crucial for high conversions and guest satisfaction, but finding the time and content for each guest would be very labour intensive.
Giving guests the option to consume something authentically local, experiencing in full what your destination has to offer, can be a complicated process, especially when the requests come last minute.
Environmentally friendly stay-options are wanted by most guests, but offering something that is recognised and trusted at an international scale can be challenging.
Contactless pre-arrival check-in, and streamlining the process of giving a guest their room key whilst minimising physical contact at reception, typically requires expensive integrations and dependence on your existing ecosystem partners.
Guests want to buy Covid19 insurance and you know that if they did, you would be getting much higher levels of pre-paid rates booked. in fact, it would be lovely if guests took the risk of cancellation away from you. Yet, with the world of cross-border insurance being so complicated, it is next to impossible to make this work.
CAN UP2 REALLY HELP WITH ALL THAT? well, yes!
To find more, Contact us using the chat option on this page or simply read on!
UP2 is a fiercely clever solution that sits between your website and either your Channel Manager, Property Management System or Central Reservations System. Through our many integrations, and our API-first approach to connectivity, we can:
‘Listen’ for reservations that come in from any channel, including Online Travel Agencies.
Then, based on sets of dynamic rules that are greatly controlled by you, we communicate with the booker, asking them to visit your direct channel. From there, they can customise their stay by letting you know of their preferences, buy add-ons that are specific to their stay and your hotel/destination, and choose to go on standby for upgrades to better room types.
In addition, we can send a message to your bookers, asking them to pre-register and pre-check-in on their mobile device. We will then automatically load all this information to your Property Management System (PMS), for removal of the need for manual registrations. It is possible to also communicate with you key-cutting partners to fully automate (and deliver) keys to your guests.
We have partnered with several, well respected and recognised world-scale organisations that offer tree-planting options. We help you manage the communications with your guests, and we deliver the full service of planting trees in the name of your guests!
We can also offer your guests Covid (and other travel related) insurance! This way they know that they can book you with confidence, which is a great help for better conversions - and to protect your revenue.